Terms & Conditions

This Website is owned and operated by Ezy Trees. Our company is registered in Australia with ABN number 25942048341.

You can contact us by email on sales@ezytrees.com.au  or by telephone on 0424341353.

This Website is only intended for use by customers resident in the Australia. We do not accept orders from any customers outside of Australia

Ezy Trees Limited Warranty.

Herein Ezy Trees guarantee wood plastic composite (wpc) with brand of Ezy Trees. The limited warranty sets forth the sole and exclusive warranty being provided by Ezy Trees to any original customer of its products. Please read this warranty carefully before purchasing, using or installing your Ezy Trees wpc product.

Ezy Trees warrants to the original purchaser of the Ezy Trees wpc products noted below that, for the specified Warranty Period, such products shall, (i)under normal and proper service conditions, (ii) when installed in accordance with Ezy Trees WPC written instructions and (iii) when used and maintained in application area, the wpc material will not be damaged from other materials.

I. THE LIMITED WARRANTY

The term of the prorated Limited Warranty (warranty Period) for the co-extrusion wpc : hollow and solid profiles shall be ten (10) years from the date of original purchase.

In the event of a failure of the above described Ezy Trees WPC products within the applicable Warranty Period as warranted above, when properly installed, used and maintained in the manner required by this Section 1 , Ezy Trees will replace the non-conforming item in the manner set forth in Section 2 below.

The Limited Warranty set forth herein is only for the above described Ezy Trees WPC products. This limited warranty comprises Ezy Trees wpc sole and entire warranty and obligation in connection with Ezy Trees wpc. Ezy Trees excludes and will not pay any incidental and/or consequential damages. Under nocircumstances shall Ezy Trees be liable for any damages which exceed the actual purchase price of the defective product as adjusted on the basis of the pro-rated warranty schedule provided herein.

2. Ezy Trees CLAIMS PROCEDURE:

In order to proceed with a warranty claim against Ezy Trees, the Purchaser must send to Ezy Trees a copy of original proof of purchase, and photos or other supporting evidence of the defective or non-conforming Ezy Trees product.

Upon discovering a possible defect of any Ezy Trees wpc product, the purchaser shall, at purchaser’s sole expense, make temporary repairs or cordon off the area in order to fully protect all property and persons that could be affected.

a) If any claims that the Ezy Trees products failed to perform as warranted above, Ezy Trees sole liability to purchaser is to replace the defective product.

Ezy Trees shall not be responsible for the costs associated with the installation of the replacement WPC product or the disposal of the defective WPC product.

Ezy Trees’s obligation to provide replacement product shall only be in an amount equal to the volume (linear feet) of defective material as listed on the Pro-rated warranty Schedule contained herein.

The purchaser acknowledges that Ezy Trees does not guarantee an exact match as colours and designs may change.

The purchaser agrees to the use of such fasteners as adequate for re-installation of the furnishedboard, irrespective of existing method.

Pro-rated Limited Warranty Schedule:

Year of Claim  – percentage of replacement cover

0-5Yr – 100%

6-8Yr – 50%

8-10Yr – 20%

a)The Limited Warranty does not cover and Ezy Trees shall not be liable for any of Purchaser’s installation, removal or reinstallation costs.

b) Ezy Trees does not warrant against and is not responsible for: (i) improper installation of Ezy Trees WPC products, (ii) failure to abide by Ezy Trees’s written instructions, (iii) failure to comply with any and all applicable laws or building codes, including but not limited to improper structural support, fastening, ventilation or gapping, (iv) use of Ezy Trees WPC products beyond normal use or in an application not recommended or permitted by Ezy Trees’s written instructions and applicable laws and building codes, (v) movement, distortion, collapse or settling of the ground or the supporting structure upon which Ezy Trees WPC Products are installed, (vi) defects in or failure arising from decking structure resulting from water caused by improper installation, workmanship, maintenance or repair, (vii) any Act of God (including, but not limited to, flooding, hurricane, tornado, wind, earthquake, lightning, hail, etc.), (vin) discoloration, fading, spotting or staining from or caused, in whole or in part, by mold, mildew, other fungal growth, organic materials, metallic oxides or particles (including but not limited to rust or corrosion of any fasteners), dirt, other atmospheric or environmental pollutants, foreign substances such as grease or oil, chemicals (including but not limited to those found in cleaners), or normal weathering (defined as natural efflorescence, exposure to sunlight weather and atmospheric conditions which causes any colored surface to gradually fade, flake, chalk, or accumulate dirt or stains), (ix) damage resulting from casualty, fire or exposure to heat sources such as cooking devices or retro-reflective surfaces, or close proximity to low E glass (x) the application ofpaints, stains, surface treatments or other chemical substances including but not limited to cleaners or pesticides, (xi) fading, flaking or other deterioration of any paints, stains or other coatings placed on the Ezy Trees  WPC Products, (xii) climate change, environmental conditions, static electricity or any cause beyond the control of Ezy Trees, (xiii) variations or changes in colour of Ezy Trees products within normal range, (xiv) improper handling, maintenance, storage, abuse or neglect of Ezy Trees WPC products by Purchaser or any other party, (xv) ordinary wear and tear, (xvi) impact from objects or (xvii) any fasteners not supplied or approved by Ezy Trees.

c) No warranty is given to any fasteners other than the Ezy Trees Fasteners.

d)All warranties provided by Ezy Trees, whether express or implied, and including the Limited Warranty, are void if any one or more of the following applies oroccurs: (i) the Ezy Trees product is not installed, maintained and/or used strictly in accordance with Ezy Trees written instructions, (ii) the Ezy Trees product is not installed in accordance with all applicable laws, codes and regulations; (iii) the intentional or unintentional misuse of the Ezy Trees product, whether foreseeable or unforeseeable; (iv) the failure of Purchaser to properlyand/or timely maintain or repair the Ezy Trees product; (v) the failure by Purchaser to provide timely notice to Ezy Trees of any failure or defect of the Ezy Trees product; or (vi) use of fasteners other than the Ezy Trees branded fasteners.

Any warranty claim needs to be made within 30 days of the fault becoming apparent. Ezy Trees will investigate all warranty claims and determine whether the claim relates to a manufacturing defect and is therefore covered under the warranty or whether the defect has been caused due to other factors not deemed to be a manufacturing defect at which time the warranty claim will be denied.